Refund policy
📬 Upon Receiving Your Stock:
- Check immediately: Confirm items received are correct and functional before passing to customers.
- Report issues: Notify us within 1 working day of collection or delivery via Customer Care WhatsApp at 071 525 5803.
- Return window: Once approved, return within 2 working days. Items must be unused, complete, and in original packaging.
- Resolution: After inspection, we will advise on next steps.
- Processing day: All credits/refunds are processed on Mondays for the previous week's claims.
🛡️ 30-Day Warranty: Electronics with a retail selling value of R699 or more carry a 30-day warranty against manufacturing faults. Report via Customer Care WhatsApp within 30 days and follow the same return steps.
⚠️ Important:
- DMC Wholesale does not collect returns from you or your customers.
- We do not engage directly with your customers — ensure your own T&Cs cover returns and cancellations.
- Once purchased, stock is your property and responsibility — even if your customer cancels.
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This website is governed by the laws of South Africa and DuMey Creations chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
DuMey Creations may, in its sole discretion, change this agreement or any part thereof at any time without notice.
