Shipping policy
We offer flexible delivery options to suit every customer. Select your preferred method at checkout — we pack based on your selection.
Collect your order directly from us at our premises.
Keep orders open and combine with future orders. Pay per order upfront; we hold until you're ready to ship.
Arrange your own courier or Pudo. We'll drop the parcel at the specified location once confirmed.
Convenient delivery between Pudo lockers nationwide.
Parcel delivered to a Courier Guy kiosk for easy collection.
Direct delivery to your address (XL Pudo box). Surcharges for larger boxes or remote locations billed separately.
- Courier collections: usually ready Thursday
- Pudo drops: typically Wednesday or Thursday
- Local pickups: from Wednesday/Thursday, or as advised
📋 For Direct-to-Customer Deliveries:
Enter your customer's name and address in the shipping details at checkout, and place separate orders per customer. Do not combine multiple customers in one order or leave notes — combined orders will be packed as a single parcel addressed to you.
- Always wait for confirmation before booking a courier. We cannot be held responsible for early or incorrect bookings.
- You are responsible for selecting the correct shipping method at checkout.
- We do not track or trace parcels booked via your own courier or self-booked Pudo.
- Optional courier insurance via Courier Guy: approximately 2–4% of parcel value.
- DMC Wholesale is not liable for loss or damage caused by third-party couriers.
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This website is governed by the laws of South Africa and DuMey Creations chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.DuMey Creations may, in its sole discretion, change this agreement or any part thereof at any time without notice.
