Reseller Terms & Conditions

DMC Wholesale is an online retail store, providing great product at discounted pricing.

***The following terms and conditions are relevant and binding to all registered DMC Wholesale Resellers.***

In this document, the following will be discussed in more detail:

  • Product Availability
  • Prices and Discounts 
  • Quality Checking of Electronic Product
  • Damages and Returns
  • Pick Up and Shipping information
  • Payments and Payment Options
  • Promotional Material
  • Order Timeline
  • Colour and Size Disclaimer

     

    Product Availability:

    There are limited stock of all goods on offer. DMC Wholesale will make all reasonable efforts to notify you when a product is no longer available once ordered. In these cases, DMC Wholesale will provide you with:

    1. alternative product options,
    2. an estimated time of arrival on new stock arriving (goes on back order),
    3. a credit on your next order, for order values less than R200, or
    4. a refund on request for values greater than R200. 

    When a product goes on back order (point 2 above), please note the following:

    1. You don't need to place the item again on a new order, as it will remain open on our side till fulfilled or cancelled.
    2. The product will remain your committed order. If the product is no longer needed, you need to communicate the cancellation immediately.
    3. When the product is available again, it will be send together with your next order. We will not ship back orders separately on our account, it will be consolidated with your newest order placed.

    All credits / refunds, will be attended to on a Monday. So any credits / refunds for the previous week's orders (that closes on a Wednesday), will be attend to the following Monday.

    Don't get discouraged if a product you order is suddenly not available. There's a constant flow of inventory referring to popular and new stock. Your product might be available again in 3 to 6 weeks. We also host a large variety of product to focus on, with great alternative options to products not immediately available.

     

    Prices and Discounts:

    All product prices as advertised on our websites or as promoted in any customized promotional material, are subject to change without prior notice.

    Our discount structure, is as follow:

    • All resellers will receive a standard 20% discount.
    • Your 20% discount will automatically be activated with your reseller account registration.
    • In order to keep qualifying for the 20% discount, you would need to spend an average of at least R800 per month over a three month period. If this minimum is not upheld, your discount and reseller status might be revoked.
    • Please try to consolidate the amount of orders you place on the website. Rather place 2 large order, than 10 smaller ones.
    • Take note of our DMC Loyalty program, offering more money saving options to all resellers.

    All promotions and % discount offers, are offered at the discretion of DuMey Creations and may be revoked or changed at any time. 

       

      Quality Checking of Electronic Product:

      DMC Wholesale, quality checks all electronic product before it is sent out to customers. This is a basic quality check, making sure that the product goes on, that the product charges, that the product has basic function, and that the product has no noticeable damage on the product itself.

       

      Damages and Returns:

      VERY IMPORTANT - Upon receiving your stock:

      • It is your responsibility to make sure you received what you ordered and to double check that everything is working as it should, before delivering stock to your customers. 
      • If a product supplied is the wrong product or if the product is received damaged (not referring to "courier damaged" product), follow the below steps:
        • You have 2 working days from when you picking up your stock / from receiving your stock via courier, to communicate any issues to our Customer Care Line (071 525 5803)
        • You will promptly receive relevant feedback / communication from our Customer Care Line. When you are requested to return the damaged / wrong product to us, you have 3 working days in which the returned product needs to be by us.
        • All product returned to DMC Wholesale, must be returned unused, with all the relevant parts of the product, and in the products original packing. 
        • After we have received the wrong / damaged product back from you, will we inspect and determine the the way forward. 
        • Replacement product will be communicated and consolidate with your next order. If for any reason a replacement is not possible, we will provide you with an alternative product options, an estimated time of arrival on new stock arriving (goes on back order), a credit on your next order, for order values less than R200, or a refund on request for values greater than R200.
        • All credits / refunds, will be attended to on a Monday. So any credits / refunds for the previous week's orders, will be attend to the following Monday.

      Damaged product in this document refers to manufacturing faults only. Damages due to accidental- or customer- neglect do not apply and must be handled according to the agreement between you and your customers. DMC Wholesale will not be held liable for "customer damages".

        Seeing that we supply resellers directly with stock at discounted prices, we are not legible to: 

        • Collect "damaged or return" product directly from you. All "damaged or return" product should be provided back to us directly before a refund or exchange will occur.
        • Collect "refund or exchange" product directly from your customers. This process is between you and your customers and should be covered in your own terms and conditions.

        As a reseller, DMC Wholesale provides a service to you directly. DMC Wholesale will under no circumstances engage with any of your customers directly. Make 100% sure to cover necessary points of attention in your own terms and conditions.  

        DMC Wholesale can't be held accountable for orders your own customers canceled. After you purchased the stock, it is your property and responsibility. Make sure to cover this process in your own terms and conditions.

        Electronical product with a purchase price of R500 or more, has a 30 day warranty. If a product stops working or experience any issues due to manufacturing problems within 30 days from when you picked up your stock / from receiving your stock via courier, you can communicate these issues to our Customer Care Line (071 525 5803). After your communication:

        • You will promptly receive relevant feedback / communication from our Customer Care Line. When you are requested to return the damaged / wrong product to us, you have 3 working days in which the returned product needs to be by us.
        • All product returned to DMC Wholesale, must be returned unused, with all the relevant parts of the product and in the products original packing. 
        • After we have received back the damaged product back from you, will we inspect and determine the the way forward. 
        • Replacement product will be communicated and consolidate with your next order. If for any reason a replacement is not possible, we will provide you with an alternative product options, an estimated time of arrival on new stock arriving (goes on back order), a credit on your next order, for order values less than R200, or a refund on request for values greater than R200.
        • All credits / refunds, will be attended to on a Monday. So any credits / refunds for the previous week's orders (that closes on a Wednesday), will be attend to the following Monday.

        Any exceptions or uncertainties regarding this Damages / Return policy, can be communicated directly with 071 525 5803

        Please note that DMC Wholesale is a third party reseller of goods and cannot be directly held accountable for any injuries or damages a product may cause, due to product malfunctions or through the wrong- / miss-use on the customers side. 

         

        Pick-up and Shipping information:

        DMC Wholesale is here to assist you with a variety of shipping options. These include shipments directly to you, directly to your customers, or a pick up option.

        As from 1 Jan 2023, resellers will have to book all their own courier parcels. This refers to parcels going to you directly, or those going to your customers directly. We encourage you to open an account with Courier Guy or Pudo...click here for a how to guide on Pudo

        If you are placing a PUDO order (to yourself, or directly to your customer), remember to add a BOX AND PACKING MATERIAL for R20 in your CART as shown below. If you forget this step, you will receive a separate invoice that needs to be paid before the parcel will be send

        Remember to select the right shipping option in checkout. We pack according to the option selected, so make sure to select the correct option.

        • I am booking my own Pudo
        • I am just adding to my order
        • I am picking Up @ DMC

          When placing orders that needs to ship directly to your customers (courier booked by yourself), it is important to note:

          • That separate orders per customer should be placed. So 1 order per customer with the relevant shipping detailed filled in.
          • That all shipping and contact detail is filled in correctly.

          Parcels will usually be ready for collection though your own courier on Thursdays, or as otherwise communicated.

          Pudo parcels will be dropped in lockers by us on Wednesdays / Thursdays, or as otherwise communicated.

          You are welcome to collect your weekly orders on a Thursday from our location, or as otherwise communicated.

          It is important to take note, that:

          • It is your responsibility to choose the correct shipping method.
          • We do not take responsibility for tracking or tracing parcels, where you booked your own courier for collection or delivery.
          • You can opt for insurance on parcels through Courier Guy. This is usually an additional cost of 2% to 4% of the parcel's total value.
          • If a parcel is lost or damaged in transit because of the courier service's neglections, DMC Wholesale is not liable for replacements or refunds. 

           

          Payments and Payment Options:

          It is very important to note that your payment, confirms your order. No product will be supplied or couriered without payment confirmation.

          When an order is placed on our website, a payment option will be required. Choose from 1 of the below options:  

            • Yoco Payment Gateway:
              • Easily make payments with you debit or credit card, through the Yoco payment gateway.
              • When selecting this payment option, you will be re-directed to a separate secure payment screen. Just follow the easy instructions to complete your sale.
            • Payment via Bank EFT:
              • Paying by bank deposit or Electronic Funds Transfer (EFT).
              • Please use your NAME and SURENAME as your reference to ensure that we allocate the payment to your order.
              • WhatsApp your proof of payment to 071 525 5803
              • Banking details will reflect on the payment screen. Please see below for reference:
            DuMey Creations (Pty) Ltd
            62913448743
            First National Bank
            Branch Code 251337
            Reference Number: Name + Surname 

               

              Promotional Material:

              As part of our support to resellers, we will provide all resellers with promotional material. The promotional material will be shared to resellers via a WhatsApp broadcast. The promotional material consist off:

              • Pre-designed ads based on our website's product information and prices - Monday through to Saturday.
              • Pre-designed ads based on our website's product information, but without prices - Monday through to Saturday. If you would like to receive no pricing ads and don't yet, please just let us know on 071 525 5803
              • "In-between" ads as and when relevant, regarding new product, flash sale product, or other promotional items.
              • Product related video material, as and when made available.

              The above material is shared with you as a DMC reseller, to promote the product available through us. If these material is found to be missed used by you, we hold the right to invoice you for services rendered and to revoke your access to these promotional material.

               

              Order Timeline:

              Although we keep stock of certain items, we promote a huge range of product. For that reason, we need to pre-order stock as needed from our supplier. In order to do this as sufficient possible, we consolidate weekly orders by a Monday, 23:00. 

              You are welcome to place orders as you receive them. You can also just add product to you CART on the reseller portal and release your order on a Monday, so to make sure you order exactly what you need.

              Consolidated orders are seen as final and can't be cancelled or changed after the consolidation period. If you ordered a product, but no longer need this product after the consolidation period, the product remains part of your purchase and responsibility. 

              After the consolidation period, all orders are given through to our supplier to be picked, packed and shipped to us. From there,

              • Parcels will usually be ready for collection though your own courier on Thursdays, or as otherwise communicated.

              • Pudo parcels will be drop in lockers by us on Wednesdays / Thursdays, or as otherwise communicated.

              • You are welcome to collect your weekly orders on a Thursday, Friday or Saturday from our location, or as otherwise communicated. Collection times will be communicated every Thursday morning via WhatsApp.

              Feel free to communicate urgent order request to 071 525 5803. In cases where we have stock on hand, we can assist immediately. Where needed, we can always arrange for a urgent consignment from our supplier.  

               

              Colour and Size Disclaimer:

              The detail of the products, descriptions or specifications (for example weight, colour, size, etc.) are only approximate values. There may be slight variations in the product design and pattern as compared to the images shown on our website.

              Colour Disclaimer:

              Due to variations in monitor settings and display output of digital photography, we assume no responsibility and makes no guarantees regarding colour matches of products. We cannot guarantee that the colours displayed on our website will exactly match the colour of the product.

              Size Disclaimer:

              We make every effort in providing as accurate information as possible in regard to the product sizing and dimensions. However, due to the nature of the manufacturing process, from time to time product sizing may vary slightly. Please always allow for 3-5 cm difference.

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              We reserve the right to refuse orders, cancel any sale, and terminate accounts at our discretion.

              This website is governed by the laws of South Africa and DuMey Creations chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

              DuMey Creations may, in its sole discretion, change this agreement or any part thereof at any time without notice.